Student Services

Traintech 2000 has sound management practices to ensure effective student services. The College has operational standards to ensure timely issuance of training assessment, results and qualifications. These will be appropriate to competence achieved and issued in accordance with National guidelines. All student records and documentation will be recorded, kept confidential and securely archived. Students can access their files by request, in writing allowing 14 days notice. All relevant organisational documentation will carry a version number and date. Records of updated version numbers are kept on file.

Welfare and Guidance

Traintech 2000 has student welfare and guidance services relevant to the training products. Where necessary, arrangements will be made for students requiring Literacy and/or Numeracy support. This will be out-sourced to the relevant qualified experts. Any fees incurred are the responsibility of the student.

Traintech 2000 has access to personnel with experience in developing diagnostic assessment services for diverse client needs.

Traintech 2000 student information will ensure that, all fees and charges are known to students prior to enrolment. Students are advised of Course Content, Outcomes, and Assessment procedures before training commences.

Traintech 2000’s quality focus includes- access and equity, recognition of prior learning, fair and equitable refund policy, grievance policy, appeal policy and complaint procedure. For any matter outside of Traintech’s expertise or control, Traintech 2000 will make every attempt to refer the student to the relevant agency or expert.